Case Study - Tourism

Name: Louise Crocker
Job: Tourist Accommodation Management Services (TAMS) Administrator

TAMS are contracted by Fáilte Ireland to register and classify tourist accommodation in Ireland such as hotels, guesthouses, self-catering accommodation, hostels, etc. It is concerned with maintaining quality and awarding star rating, and it has a hugely important role to play in ensuring that tourism in Ireland stays at a high standard.

It is my job to update hotel information and act as the middleman for complaints between customers and the accommodation holders. I also oversee the processing of applications for new premises.

I’ve always had an interest in the tourist industry as I think it’s a very important part of Ireland’s culture. I was also curious about the registration and classification schemes for tourist accommodation and to learn more about it. I also really enjoy customer service and communication; these are fundamental aspects of my everyday work.

I studied tourism for two years in Coláiste Dhúlaigh. I have FETAC Level 5 and 6 awards and a higher diploma in Tourism; qualifications such as these are hugely beneficial as they highlight to prospective employers that you have an understanding of the industry.

Someone interested in entering tourism should be friendly; outgoing and enjoy working as part of a team. Due to the size of the sector there are a lot of different careers available, and in larger companies prospects of promotion are good. You also get to meet a lot of new people from around the world.

A downside would be that most of the jobs require long hours, shift work and weekends, but for someone who fits the bill this is only a slight disadvantage as there is a lot of enjoyment to be gained on a daily basis.